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CUSTOMER SUPPORT
Current System Updates
Maintaining Your System
Current System Updates
OCTOBER 8, 2024
The 2024 Cooling Season Ends Tues October 8th
To help us get ready to deliver a superb service at the best possible price for 2025, please email info@relacwatercooling.com or call 571-668-0038 to request service.
IMPORTANT UTILITY NOTICE
Call 811 Before You Dig.
We're Here to Help
Maintaining Your System
Current System Updates
Support & Service
If you have emergency service needs, please contact David McAfee with Innovative Mechanical Systems (IMS) at 301-752-5872. General questions about your HVAC system can be directed to DMcAfee@InnovativeHVAC.net
Please note, when you have scheduled service with us, we will require access to your equipment inside the property.
Account Billing
All Customers have a service agreement.
Billing questions can be directed to Tina Magnani and our accounting team at cmagnani@relacwatercooling.com (571) 464-9443
The mailing address for payments is:
springRELAC llc
11654 Plaza America Drive, Box 668
Reston VA 20190
New Customers
We provide our new customers with a system orientation and initial inspection free of charge. Please contact us via info@relacwatercooling.com
General Questions
During off season, please contact us via email at info@relacwatercooling.com with any general questions.
Maintaining Your System
Maintaining Your System
Maintaining Your System
System Maintenance
Off-season is the time to maintain your system. During this time, please call us at 571-668-0038 or email us at info@relacwatercooling.com to schedule.
Like any other system in your home, the RELAC system should be part of your regular property maintenance routine.
Our new Systems Guide for Customers is now Available.
Customers are responsible for properly maintaining the cooling system components on their property with the exception of the meter, which is RELAC property. The valves, furnace, coils, thermostat, solenoid and piping are the property of the owner. Cleaning and servicing of the components is the responsibility of the Owner and must be arranged independently via your chosen contractor or through springRELAC Technicians. Our technicians are available to provide the same service at competitive rates. We always recommend getting a quote from RELAC.