CUSTOMER SUPPORT

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OCTOBER 8, 2024

The 2024 Cooling Season Ends Tues October 8th 

To help us get ready to deliver a superb service at the best possible price for 2025, please email info@relacwatercooling.com to request service.  More Info  >>>

IMPORTANT UTILITY NOTICE 

Call 811 Before You Dig.

If you are experiencing issues with your system, please contact us for inspection and equipment service at 571-668-0038. When you have scheduled service with us, we will require access to your equipment inside the property. 

All Customers have a service agreement. Billing questions can be directed to our accounting team at cmagnani@relacwatercooling.com

The mailing address for payments is:

springRELAC llc

668, 11654 Plaza America Drive 

Reston VA 20190

New Customers 

We provide our new customers with a system orientation and initial inspection free of charge. Please contact us via info@relacwatercooling.com 

Contact us at 202-807-7884 with any general questions.

Off-season is the time to maintain your system. During this time, please email us at info@relacwatercooling.com to schedule.

Like any other system in your home, the RELAC system should be part of your regular property maintenance routine. 

Our new Systems Guide for Customers is now Available.

Customers are responsible for properly maintaining the cooling system components on their property with the exception of the meter, which is RELAC property. The valves, furnace, coils, thermostat, solenoid and piping are the property of the owner. Cleaning and servicing of the components is the responsibility of the Owner and must be arranged independently via your chosen contractor or through springRELAC Technicians. Our technicians are  available to  provide the same service at competitive rates. We always recommend getting a quote from RELAC.